Fly365, an Aussie online flight booking company, with links to collapsed budget airfare company Bestjet, has left travellers out of pocket after it entered voluntary administration on Friday.

sydney-based Fly365 deactivated both its website and Facebook page last week, leaving customers who believed they had secured flight bookings with little information about how to recover their money.

Unfortunately, this occurrence is just one of a number of agencies to collapse in recent months, which raises questions about the adequacy of self-regulation in the industry.

READ: liquidation/”>BESTJET COLLAPSE: 10,000 customers may be affected by online site’s liquidation

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What happened?

Fly365 was put into voluntary administrator, causing mass confusion among travellers who had booked with the company and paid in full just days prior.

Customers who have tried to contact the hotline, they are met with a frustrating automated voice message advising callers that the “Australian contact centre is currently closed.”

Upset customers have lost thousands of dollars and have turned to a Facebook support group to discuss the sudden collapse with other people…